SLA
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The Service Level Agreement Zone
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Typical Service Level Agreement Contents:

Services Delivered
Performance
Problem Management
Customer Duties
Security
Disaster Recovery
Termination



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KEY RESOURCE

The SLA Toolkit

A collection of items to help you create a Service Level Agreement more easily. It includes: a full template, a comprehensive guide, a training presentation, an audit checklist for existing agreements, etc






OTHER SITES:
FindLaw
Introduction to Service Level Agreements

Warranties and Remedies

This section of the SLA agreement typically covers the following key topics:

    Service quality
    Indemnities
    Third part claims
    Remedies for breaches
    Exclusions
    Force majeure



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