SLA
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The Service Level Agreement Zone
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Typical Service Level Agreement Contents:

Services Delivered
Performance
Problem Management
Customer Duties
Warranties & Remedies
Security
Disaster Recovery



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KEY RESOURCE

The SLA Toolkit

A collection of items to help you create a Service Level Agreement more easily. It includes: a full template, a comprehensive guide, a training presentation, an audit checklist for existing agreements, etc






OTHER SITES:
FindLaw
Introduction to Service Level Agreements

Termination

This section of the SLA agreement typically covers the following key topics:

    Termination at end of initial term
    Termination for convenience
    Termination for cause
    Payments on termination



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